Get Started Schedule Demo
All AgentsAI ScribeIntake AgentCoding AgentOperations AgentEngagement AgentClinical Copilot
All SpecialtiesPrimary CareCardiologyOB/GYNPediatricsBehavioral Health
BlogCustomer StoriesWebinarsComparisonsMigrationHelp Center
AboutCareersPartnersSecurityPricingContact
Contact Sales Book a Demo
Patient speaking on mobile phone with AI voice agent — voice waveform & microphone overlay showing eCareVoice automating the call
Healthcare Voice AI Platform

AI voice agents that answer every patient call.

Appointment booking, reminders, refills, after-hours triage, insurance verification, and post-visit surveys — one HIPAA-grade voice AI platform that picks up 24/7, cuts no-shows by 30%, and gives your front desk the teammate that never goes home.

Start Your 30-Day Pilot Hear a Live Call
Free 30-day pilot · No credit card required · Live on voice agents in 14 days
HIPAA Compliant
SOC 2 Type II
ISO 9001:27001
G2: 4.5 out of 5 stars Capterra: 4.5 out of 5 stars
Voice AI Agents

Six voice agents. One platform answering every patient call.

Each voice agent is purpose-built for a specific patient-facing job — trained on healthcare conversations, HIPAA-grade, and integrated with your EHR, scheduling, and phone system. Deploy one. Deploy all six. Free your front desk.

eCareVoice AI voice agent answering an inbound patient appointment booking call
60%
Inbound calls automated
< 90s
Avg booking call
01AI Appointment Booking

24/7 booking. Patients book themselves — right on the call.

Your AI voice agent answers every call, asks the right questions in plain English (or Spanish, or 20+ languages), and books patients into the right slot with the right provider. Live-synced to your EHR scheduler. The call ends with a confirmation — and a calendar invite hits their phone.

  • Live availability sync with Epic, athena, eCW, NextGen, Cerner, Veradigm
  • Provider-specific intake (insurance, reason for visit, new vs returning)
  • Slot matching by provider, location & appointment type
  • Insurance & demographic capture during the call
  • Multilingual: English, Spanish, Mandarin, Vietnamese + more
  • Warm hand-off to a live staffer in one tap when needed
Explore Voice Booking Hear a live booking call
eCareVoice AI outbound appointment reminder voice call reducing no-shows
−30%
No-show rate
94%
Reminder pickup rate
02AI Appointment Reminders

Outbound reminders that actually reduce no-shows.

72-, 24-, and 2-hour reminders go out as voice calls patients actually answer. If they want to reschedule, the AI handles it on the same call. If they confirm, the EHR is updated automatically. No spam SMS that gets ignored — a real voice on the line.

  • Configurable cadence: 72hr / 24hr / 2hr touchpoints
  • Real-time rescheduling on the call — no callback needed
  • EHR write-back: confirmation, reschedule, cancellation
  • SMS fallback when call goes to voicemail
  • Multilingual reminders matched to patient preference
  • Per-patient no-show prediction picks who gets extra reminders
Explore Reminders Hear a reminder call
eCareVoice AI voice agent handling a prescription refill request call from a patient
87%
Refills fully automated
< 2 min
Avg handle time
03AI Refill Requests

Refill calls handled — routed to your provider for one-click approval.

Patients call the same number, ask for a refill, and the AI verifies their identity, confirms the medication, checks last fill date, and routes a structured refill task to the provider’s EHR inbox. Provider approves with one click. Patient gets a callback when it’s ready at the pharmacy.

  • Identity verification by DOB, name & last visit
  • Med list pulled from EHR in real time
  • Structured refill task to provider inbox (Epic, athena, eCW)
  • Auto-callback to patient when refill is ready at pharmacy
  • Prior-auth & controlled-substance safe handoff
  • Pharmacy of record auto-detected from chart
Explore Refills Hear a refill call
eCareVoice AI after-hours triage voice agent paging on-call provider with red-flag symptoms
24/7
After-hours coverage
−65%
On-call burden
04AI After-Hours Triage

Triage calls answered at 2 AM — red flags routed to on-call instantly.

When the office closes, the voice agent picks up. It asks the right symptom questions using clinical triage protocols, gives self-care guidance for routine issues, and pages the on-call provider with a structured summary the moment red flags appear. Your on-call team only gets calls that actually need a human.

  • Schmitt-Thompson clinical triage protocols
  • Red-flag detection: chest pain, stroke signs, allergic reactions
  • Structured on-call page with full call summary + recording
  • Self-care guidance for routine concerns (cold, flu, minor injury)
  • 911 escalation when appropriate
  • Morning report of all overnight calls to clinic staff
Explore After-Hours Hear a triage call
eCareVoice AI voice agent running real-time insurance eligibility verification with payers
92%
Verifications automated
< 60s
Avg verification time
05AI Insurance Verification

Eligibility checks handled on the call — before the patient walks in.

The voice agent collects insurance details during the booking call, runs real-time eligibility checks against the payer, captures copay and deductible info, and writes it all back to the patient’s chart. Your front desk skips 10 minutes of phone tag with insurance reps.

  • Real-time payer eligibility (270/271 EDI)
  • Copay, deductible & coinsurance capture
  • Prior-auth requirements flagged automatically
  • Network status: in-network vs out-of-network
  • 5,000+ payer connections out of the box
  • Eligibility note written to patient chart in EHR
Explore Eligibility Hear a verification call
eCareVoice AI post-visit patient survey voice call capturing NPS and CAHPS feedback
4.2x
vs SMS survey response
92%
NPS response capture
06AI Patient Surveys

Post-visit surveys patients actually answer.

A friendly voice call within 48 hours of the visit asks 3–5 questions in under 2 minutes. NPS, CAHPS, satisfaction, specific issues. Verbatim responses are transcribed, sentiment-analyzed, and dashboarded by provider, clinic, and visit type. Patients respond 4x more than to SMS surveys.

  • NPS, CAHPS & custom satisfaction templates
  • Question logic by visit type, provider & location
  • Verbatim transcript + sentiment analysis
  • Real-time dashboards by provider / clinic / service line
  • Auto-alert on negative feedback for service recovery
  • HCAHPS-ready for hospital deployments
Explore Surveys Hear a survey call
Voice Outcomes

The numbers that move calls answered, no-shows, and revenue.

What clinics, multi-specialty groups, and health systems typically achieve in their first 90 days on eCareVoice — published from real customer benchmarks across primary care, urgent care, and specialty practices.

60%
Inbound calls automated
freed front desk to do higher-value patient work
−30%
No-show rate
voice reminders + same-call rescheduling
24/7
After-hours coverage
no missed calls, no abandoned voicemails
92%
Caller satisfaction (CSAT)
natural speech, no robotic IVR phone-tree
Calculate your call-savings ROI See the voice agent benchmark report
Integrations

Plugged into every EHR, phone system, and security stack you already trust.

Pre-built integrations with the EHRs that cover 95%+ of the US market, the phone carriers and SIP trunks your practice already uses, and the security & compliance partners your CISO already approved.

Epic
Oracle Cerner
athenahealth
eClinicalWorks
NextGen
Veradigm
MEDITECH
Twilio
RingCentral
FHIR R4 / R5
HITRUST
45+ EHR & channel partners
See all integrations Request a custom integration
Our front desk used to answer 200+ calls a day. Now eCareVoice handles two-thirds of them — bookings, reminders, refills — and patients say it sounds like a real person.
JESSICA RAMIREZ — OPERATIONS DIRECTOR, INDEPENDENCE FAMILY HEALTH

Hear it on your phone line in a 30-minute walkthrough.

Book a Demo

Free 30-day pilot · No credit card required · Live on voice agents in 14 days

Customer Stories

Real practices, real voice agent outcomes.

Three teams describing what changed after they replaced legacy phone trees, overflow answering services, and busy-signal disasters with eCareVoice — and the numbers behind the change.

Primary Care · 9-provider group

I went from finishing notes at 9pm to finishing them in the room. After two weeks I forgot what charting after dinner felt like. The CDI agent caught seven HCC conditions in week one that we’d been missing for years.

Dr. Priya Shah, Internal Medicine at Independence Family Health - eCareVoice customer
Dr. Priya Shah
Internal Medicine · Independence Family Health, Atlanta, GA
2 hr/day back per provider +$340 per MA member 96% note accuracy

Independence Family Health

The Challenge
  • Provider burnout, 2+ hours of nightly pajama-time charting
  • HCC capture below benchmark, leaving MA revenue on the table
  • Two scribe vendors tried — cost too high, accuracy too low
The Result
  • Live on AI scribe in 12 days, all 9 providers
  • HCC capture lifted 28% in first quarter
  • Pajama time gone, provider eNPS up 31 points
2 hr
Saved Daily
+28%
HCC Capture
+31 pts
Provider eNPS
Multi-Specialty Group · 240 providers

We rolled out the AI scribe to 240 providers across 14 specialties in 11 weeks. The clinical co-pilot is what surprised us — cardiology and oncology actually use it during the visit. Compliance signed off because every output is cited.

Dr. Marcus Hayes, CMIO at Cascade Health Network - eCareVoice customer
Dr. Marcus Hayes
CMIO · Cascade Health Network, Seattle, WA
240 providers in 11 weeks +18% patient throughput 14 specialties tuned

Cascade Health Network

The Challenge
  • 14 specialties needed scribe support, no vendor served all
  • Compliance blocked previous AI rollouts over hallucination risk
  • Provider throughput stuck flat for 18 months
The Result
  • Specialty-tuned scribe live across 14 specialties
  • Source-cited co-pilot cleared compliance audit
  • Patient throughput +18% within first quarter
11 wk
Time-to-Live
+18%
Throughput
240
Providers Onboarded
FQHC · Community Health Center

Multilingual intake changed our front desk overnight. Spanish, Vietnamese, Mandarin patients walk in and the AI has already done the chief complaint, the meds rec, and the symptom triage. Our Medicaid no-show rate dropped 33% in three months.

Elena Vasquez, Operations Director at Mountain View Community Health - eCareVoice customer
Elena Vasquez
Operations Director · Mountain View Community Health, Phoenix, AZ
−33% Medicaid no-shows 88% patient self-service 5 langs intake live

Mountain View Community Health

The Challenge
  • Front desk overwhelmed across 5 patient languages
  • Medicaid no-show rate above 28% — FQHC funding pressure
  • After-visit follow-up couldn’t scale beyond English-only
The Result
  • Multilingual intake live in 5 languages, 94% completion
  • No-show prediction + waitlist auto-fill cut shows by 33%
  • Patient engagement chatbot handles 88% of inbound
−33%
No-Shows
88%
Self-Service
5
Languages Live
Why eCareVoice

One integrated voice platform. Not five vendors and an after-hours answering service.

Practices usually evaluate three options: stitch together separate vendors (one for booking, one for reminders, one for after-hours), keep paying a human answering service, or pick a unified voice AI platform. eCareVoice is the third path — the only one that actually scales with patient call volume.

Old phone tree + answering service
Legacy IVR + outsourced answering service + manual scheduler
  • Patients hate “press 1, press 2” phone trees — 40% abandon
  • Answering services charge per minute, can’t book into EHR
  • Calls bounce to voicemail after hours — lost appointments
  • Front desk drowns in 200+ calls a day, burns out
  • No multilingual support beyond English (and maybe Spanish)
  • Zero analytics — you have no idea why calls are dropping
eCareVoice
Six voice agents, one platform, one BAA
  • Natural conversation — no phone tree, no abandons
  • Flat per-clinic pricing, live EHR write-back included
  • 24/7 coverage — never a missed call, never a voicemail
  • Front desk freed for in-clinic patients & high-value work
  • 20+ languages out of the box, patient preference auto-detected
  • Full call analytics, transcripts & quality dashboards
Hear it on your phone line

Specialty-tuned voice agents for every clinical setting.

From primary care to cardiology, OB/GYN to behavioral health — eCareVoice ships specialty-tuned scripts trained on the patient questions, triage protocols, and scheduling rules unique to each discipline.

Primary Care
Internal Medicine
Cardiology
Pediatrics
OB/GYN
Psychiatry
Dermatology
Orthopedics
Primary Care
Internal Medicine
Cardiology
Pediatrics
OB/GYN
Psychiatry
Dermatology
Orthopedics
Neurology
Oncology
Ophthalmology
Gastroenterology
Urgent Care
Behavioral Health
Physical Therapy
Chiropractic
Neurology
Oncology
Ophthalmology
Gastroenterology
Urgent Care
Behavioral Health
Physical Therapy
Chiropractic
View All Specialties Don’t see yours? Talk to us
From contract to first patient call answered by the voice agent: 11 days. We were quoted 4 months by a legacy IVR vendor.
DR. NAOMI CHEN — CMIO, MULTI-SPECIALTY GROUP

Live on voice agents in 14 days. Pilot free for 30.

Schedule a Walkthrough

We handle EHR integration, specialty tuning, and clinician training — included.

Live in 14–60 days. Here is how.

Free 30-day pilot. EHR integration, phone system port, voice agent tuning, and front-desk training included from day one. A dedicated implementation specialist owns your timeline through go-live and beyond.

Schedule a Demo
Step 1
Day 1: Discovery call — we audit your specialties, EHR, and target agents
1

Discovery

We audit your call volumes, phone system, EHR, current answering service, and the voice agents that will move the most pain — then design the rollout plan.

Step 2
Step 2: Days 1-10: EHR integration + specialty tuning
2

Integrate

EHR connector, SIP trunk + phone number port, voice agent tuning on your scheduling rules and triage protocols — tested in a parallel environment.

Step 3
Step 3: Days 7-14: Clinician training and pilot rollout
3

Train

Role-based training for front-desk, schedulers, on-call providers, and operations. Pilot rollout starts on a focused call category (e.g., booking only).

Step 4
Step 4: Day 14+: Go live with first AI-generated notes in production
4

Go Live

First patient calls answered by the voice agent. Call analytics & quality dashboards visible to leadership. Dedicated CSM on speed-dial through the first 90 days.

FAQ

Frequently asked questions

Everything you need to know about eCareVoice — from how the voice agents handle patient calls, to EHR & phone-system integrations, security, and switching off legacy answering services.

eCareVoice is a HIPAA-compliant voice AI platform that delivers six purpose-built voice agents to clinics, multi-specialty groups, hospitals, and health plans: appointment booking, appointment reminders, prescription refill requests, after-hours triage, insurance verification, and post-visit patient surveys. Each agent answers patient calls 24/7 in natural conversation (no phone trees), integrates live with your EHR, and writes structured tasks back to the chart.

Patients call your existing number. The voice agent picks up, holds a natural conversation, looks up live data in your EHR (provider availability, patient chart, medication list), and either completes the task on the call or routes a structured task to staff for one-click approval. eCareVoice integrates with Epic, Oracle Cerner, athenahealth, eClinicalWorks, NextGen, Allscripts / Veradigm, MEDITECH, DrChrono, AdvancedMD, Tebra, Practice Fusion, and 35+ more via FHIR, HL7, and direct partner APIs. Phone-system side: SIP trunking, RingCentral, Twilio, 8x8, and traditional PRI lines all supported.

Yes. eCareVoice is fully HIPAA-compliant and certified to SOC 2 Type II, ISO 27001, and HITRUST CSF. All call audio is encrypted in transit (TLS 1.3) and at rest (AES-256), with role-based access, OAuth 2.0 / SMART on FHIR authorization for EHR write-backs, and full audit logging on every call. A zero-retention option deletes call audio immediately after transcript generation, and a Business Associate Agreement (BAA) is included with every account.

The voice agent introduces itself transparently as your practice’s AI assistant at the start of every call (per state-by-state compliance requirements). The voice itself is conversational, handles interruptions, accents, and silences naturally, and 92% of callers rate the experience as “good” or “excellent” on post-call satisfaction surveys. If a patient prefers a human, one tap transfers them to a live staffer with full call context.

Customer benchmarks: 60% of inbound calls fully automated, 30% reduction in no-shows from same-call rescheduling, 24/7 after-hours coverage with 65% lower on-call burden, 92% caller satisfaction, and 4× higher patient survey response rates vs SMS. Most practices report time-to-ROI under 60 days and pay back their annual contract from no-show reduction alone within the first quarter.

No. eCareVoice handles the high-volume, repetitive calls — booking, reminders, refills, eligibility, after-hours triage — freeing your front desk to focus on patients standing in the lobby, complex cases that need a human, and high-value follow-up. Practices typically see 30 to 50% capacity increase per existing FTE, not headcount reduction. Every call can hand off to a live staffer in one tap when judgment is needed.

Most practices are live on the first voice agent (typically appointment booking or reminders) in 14 days. The full agent stack (booking + reminders + refills + after-hours + eligibility + surveys) rolls out across 30 to 60 days, including EHR integration, phone-number port, voice-agent tuning to your scheduling rules, and front-desk training. eCareVoice ships a free 30-day pilot for net-new customers, and a dedicated implementation specialist handles the full setup.